Privacy Policy

Last updated: November 1, 2024

Canada Tech Training ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (canadatechtraining.com), engage our services, or interact with us through other channels.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Quebec's Law 25 (Bill 64). By accessing our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Complete contact forms or request consultations
  • Subscribe to our newsletter or marketing communications
  • Create an account or access our client portal
  • Engage our professional services
  • Participate in surveys or provide feedback
  • Apply for employment opportunities

This information may include:

  • Name, job title, and company affiliation
  • Contact information (email address, phone number, mailing address)
  • Billing and payment information
  • Project requirements and technical specifications
  • Communication preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Device information (browser type, operating system, device identifiers)
  • IP address and approximate geographic location
  • Pages visited, time spent, and navigation patterns
  • Referring website or source
  • Date and time of access

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. These include:

  • Essential cookies: Required for website functionality
  • Analytics cookies: Help us understand how visitors interact with our site
  • Preference cookies: Remember your settings and preferences
  • Marketing cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

  • Provide, maintain, and improve our software development and consulting services
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Deliver project updates and technical documentation

2.2 Communication

  • Send administrative notices and service announcements
  • Deliver newsletters and marketing communications (with consent)
  • Conduct surveys and gather feedback
  • Notify you of changes to our services or policies

2.3 Business Operations

  • Analyze website usage and improve user experience
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations and enforce our terms
  • Conduct internal research and development

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers

We engage trusted third parties to perform functions on our behalf, including:

  • Cloud hosting and infrastructure providers (AWS, Google Cloud)
  • Payment processors and financial institutions
  • Email and communication platforms
  • Analytics and performance monitoring services

These providers are contractually obligated to protect your information and use it only as directed.

3.2 Legal Requirements

We may disclose information when required by law or in response to:

  • Valid legal process (subpoenas, court orders)
  • Government requests from law enforcement or regulatory agencies
  • Protection of our rights, property, or safety
  • Emergency situations involving potential harm

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Multi-factor authentication for system access
  • Regular security assessments and penetration testing
  • Employee training on data protection practices
  • SOC 2 Type II certified infrastructure
  • Incident response procedures and breach notification protocols

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Client project data: 7 years following project completion
  • Financial records: As required by Canadian tax regulations (minimum 6 years)
  • Marketing contacts: Until consent is withdrawn or the relationship becomes inactive
  • Website analytics: 26 months

6. Your Privacy Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Withdrawal of Consent: Withdraw consent for processing (subject to legal obligations)
  • Deletion: Request deletion of your information in certain circumstances
  • Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days.

7. International Data Transfers

Your information may be processed in countries outside Canada where our service providers operate. We ensure appropriate safeguards through:

  • Standard contractual clauses approved by regulatory authorities
  • Verification that recipients maintain adequate data protection standards
  • Canadian data residency options for clients with regulatory requirements

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website, email notification, or other appropriate means. The "Last updated" date indicates when changes were last made.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact:

Canada Tech Training
Privacy Officer
350 Bay Street, Suite 1200
Toronto, ON M5H 2S6
Email: [email protected]
Phone: +1 (416) 847-2956

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.